Estrella Roja

Privacy & Fun

Estrella Roja




How It Works


Booking Process


  1. Search for Casas in the location of your choice. You should specify your you check-in date, your check-out date and the number of rooms you need.

  2. Check Availability of the casas you like. To do that you should send a request through the website, using the enquiry form. All casas which display the "Real Time Booking" red badge show you instantly if they are available and can be booked right away. If the Casa doesn' t display the "Real Time Booking" red badge, we will contact the host on you behalf to verify availabililty. Within 24 hours we will send you an email to let you know if the Casa you selected is available.

  3. Make a Down Payment: if the Casa you enquired about is available, you will be required to make a down payment to confirm your booking. You will receive a personal payment link by email. Usually the down payment is about 20% of the total cost of your stay (plus 5 usd for transaction costs). You can make the down payment on our website. You can opt for any of the following payment methods: credit/debit card payment, PayPal, bank transfer. The payment form also allows you to book our Airport Pick Up service if you wish.

  4. You will receive a Confirmation Email right afer having made the down payment. This email contains all the details of your booking such as host contacts, casa address, check-in and check-out dates, total cost of your stay, down payment made, final payment to be made in Cuba.

  5. You will need to communicate to the host you Time of Arrival. You can do so in a few seconds using our Check-In Time Tool. You will find a personalized link to access this tool in the Confirmation email.

  6. Final Payment: as you arrive to your Casa Particular in Cuba you will need to pay the outstanding balance to the host in cash. The amount to be paid is specified in the Confirmation email.

  7. Enjoy Your Holiday!

  8. Review and Rate: the day when you check-out from your Casa Particular you will receive by email a link which will allow you to review your stay at the Casa Particular you booked. This is a great opportunity to have your voice heard by other customers!





Tomas De La Mata - NIF 30589449R - Bilbao - Spain - All Rights Reserved - 2018